Quality Audits to Maximize Your Hotels Potential

Empower Your Hotel through quality audits to ensure operational excellence
About Hotel Quality Audits

To consistently exceed guest expectations, 5-star hotels need to go beyond checklists. Combining official audits with independent mystery guest audits delivers a 360-degree view—ensuring both brand compliance and guest satisfaction.We offer independent hotel audit services between official brand inspections to ensure consistent quality and operational readiness. Our mission is to empower hotels to achieve operational and departmental excellence and elevate their performance through tailored quality audit strategies and recommendations.

Comprehensive Quality Assessments

We conduct thorough evaluations between your annual group audits.
  • 1 or 2 day Audits depending on Hotel size and number of outlets
  • Actionable Insights for Improvement
  • Operational Performance Reviews
  • Enhancing Guest Experiences
  • Industry Best Practices Integration
  • Expert Auditors
  • Confidential Strategic Quality Report including images
  • Tailored Recommendations
  • Follow-ups for Success
  • Training if required

Why working together matters.

Luxury is Emotional - Guests expect to feel valued.
Poor service moments go unreported and can hurt reputation.
Independant Audits add credibility and highlight blind spots.
Unbiased insights help managers fine-tune training and team dynamics.

Aspect: Official Hotel Audit Mystery Guest Audit
Compliance: ✅ Strong ❌ Not the focus 
Emotional Experience: ❌ Limited ✅ In depth 
Staff Authenticity: ❌ Maybe staged ✅ Natural behavior 
Real guest perspective: ❌ Indirect ✅ Direct and detailed 
Training opportunities: ✅ Process focussed ✅ Service focussed



Check in-out / Dining / Rooms / Meeting and Function areas / Guest Facilities / Service Standards



Hotel Quality Audits Requirements

INSPECTION REQUIREMENTS
1. Complimentary Standard Room for 1 night.2. Complimentary Meals at minimum 2 Outlets (Plus room service)3. Booking & Check-in Access • A standard guest room reservation under an alias or the inspector’s name. • Normal check-in process, without disclosing the inspector’s role to frontline staff. 4. Full Facility Access • Access to all public areas: lobby, gym, pool, spa, dining venues, meeting and conference rooms, etc. • If agreed, access to different vacant room categories (for comparison). 5. Management Interaction • A short introductory meeting (pre- or post-visit) with the GM or Quality Manager. 6. Documentation Review • Copies of key SOPs, service standards, or guest feedback summaries (if available). • Housekeeping/maintenance logs for review (optional). 7. Wi-Fi Access for speed and functionality. 8. Discretion • Staff should remain unaware of the inspector’s identity until after the visit. • No prior alerts that an inspection is taking place, unless previously discussed. 9. Health & Safety • Standard safety measures and emergency protocols must be in place and visible. • Inspection will comply with hotel safety procedures.
QUALITY REPORT FEE STRUCTURE
🔹 Standard Package (24 hrs) Fee: $250 USD Includes: * Full evaluation of front desk, F&B outlets, rooms, housekeeping, meeting and conference facilities. * In-depth staff service analysis. * Multiple room inspections, outlet testing, facilities such as spa, gym, pool, room service etc.* Confidential report 12-20 pages with ratings, observations, and photos * Follow-up call/meeting to reviewbenchmarks, ratings, and suggestions
Optional Extras: (neg)* Back of House inspection (guided) * Competitor comparison (on request)* Training available (if required)
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+64-2108545663
+86-18986265609
New Zealand Office: 31 Ewing Grove Acacia Bay / Taupo.China Office: R602 B11 Huadajiayuan Shucheng Road Hongshan District / Wuhan
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Email: hotelqualityaudits@gmail.comWechat: BrettfruinWhatsApp: +64-2108545663

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